clanFrequently Asked Questions

Opening a clan account takes five steps. First, visit clan.best or download our Android app and tap "Open an account." Enter your username, email address, and a strong password (minimum 8 characters). Next, confirm your email by clicking the verification link we send you—this protects your account from unauthorised access. Third, enter your mobile number and agree to our Terms & Conditions. Fourth, deposit funds using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet). Fifth, once your deposit clears, your account is active and you can access live football, Liga 1 tournaments, live-dealer tables, and slots. Your first withdrawal will require KYC verification (see separate FAQ question for documents needed).

If you cannot log in, first verify that your email address and password are correct. Check your caps lock and try again. If you still cannot access your account, tap "Forgot password?" on the login screen and enter your registered email. We send a password-reset link to your inbox—click it and create a new password. If you do not receive the reset email within a few minutes, check your spam folder or request a new link. If you suspect someone else has accessed your account (unfamiliar transactions, changed email, or login alerts from unknown devices), contact our support team immediately through the support link in your clan account or email us. Change your password at once and enable two-factor authentication if available. Do not share your password with anyone; our team will never ask for it.

We require KYC (Know Your Customer) verification before your first withdrawal to comply with anti-fraud and anti-money-laundering standards. Upload a clear photo of your ID card (KTP for Indonesia residents), passport, or national identity document. We also need a recent selfie holding your ID to confirm you are the account holder. On mobile, use your phone's camera to photograph both sides of your ID—ensure the image is well-lit and all text is legible. KYC review typically completes within one business day, though high-volume periods may take longer. You will receive a notification once verification is approved or if we need additional information. Do not attempt multiple uploads if the first is under review; wait for our response.

Deposits via e-wallet, mobile banking, local payment, and online payment are instant. Log into your clan account, go to the Deposit section, and select your e-wallet. Enter the amount and tap "Proceed." You are redirected to your e-wallet app (or the browser version), where you confirm the payment with your PIN or biometric login. Once approved, the funds arrive in your clan account immediately—no waiting. Deposits via e-wallet and mobile banking work the same way: select the payment method, enter the amount, and scan the QR code or follow the app prompt. Bank transfers via local payment, online payment, e-wallet, or mobile banking virtual accounts take 1–3 business hours to settle. We recommend using e-wallets if you need instant access to your deposit.

We do not charge deposit or withdrawal fees on clan. The full amount you deposit appears in your account balance. However, your bank or e-wallet provider may charge their own transaction fees depending on your payment method and account type. For example, some e-wallet providers impose small transfer fees on certain transaction sizes; check your local payment, online payment, e-wallet, or mobile banking app for their fee schedule. When you request a withdrawal, the full balance is available to transfer—we do not deduct any clan-side fees. Your bank (local payment, online payment, e-wallet, mobile banking) may charge a small incoming-transfer fee, but this is external to clan's system. To minimise fees, use e-wallets (local payment, online payment, e-wallet, mobile banking) for faster, often lower-cost deposits.

Our support team responds to most enquiries within one business day. During high-volume periods (major tournament events like Liga 1, Piala AFF, or Piala Indonesia finals), response times may be longer. For urgent issues—suspected account access, a blocked withdrawal, or a failed deposit—contact us through the support link in your clan account to escalate to our priority queue. Withdrawals are processed within standard review windows: local payment and bank virtual accounts (online payment, e-wallet, mobile banking, local payment) settle within 1–3 business hours; e-wallet reversals may take 24 hours if rejected. If your query is related to a game rule or a specific game result, check our Game Rules section or the transaction details in your account history first—most common questions are answered there.

We periodically offer promotional cashback on specific game categories (e.g. slots, live-dealer tables, or esports markets). Exact terms vary by promotion and are published in your clan account's Promotions section. Cashback is typically calculated as a percentage of net losses (amount wagered minus winnings) during a specified weekly period. To qualify, you must meet the stated deposit or turnover requirement and have verified your KYC details. Cashback is credited to your account within 2–5 business days of the promotion closing. Cashback balances are playable funds and subject to wagering requirements—read the specific promotion terms before participating. We recommend checking your Promotions page regularly for active offers and their deadlines.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) feature a real human dealer streamed from a studio via multi-camera feed. You watch the dealer shuffle cards and spin the wheel in real-time, and you place bets through the clan interface. Outcomes depend on physical card draws or wheel spins—not software. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are digital games with random number generation (RNG). Each spin is independent and determined by our RNG algorithm certified by gaming authorities. Slots are faster-paced and do not require a live dealer. Live tables offer social interaction and transparency (you see the outcome happen); slots offer subject to verification and lower minimum bets. Both categories are popular during Idul Fitri and Idul Adha holidays when player volumes increase. Choose based on your preference for pacing and interaction.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Before opening a clan account, verify that access and use comply with your own jurisdiction's law. Users in Indonesia can access clan services in supported regions, including Jakarta, Surabaya, Bandung, and Medan, subject to local regulations. If you are unsure about the legal status of online gaming in your area, consult local authorities or a legal advisor. We reserve the right to restrict or close accounts if we detect access from prohibited jurisdictions. By creating an account on clan, you confirm that you have checked your local laws and that your use is legal in your location.