clanTerms of Use

Account opening on clan starts with email verification, identity confirmation via Know Your Customer (KYC) documents, and selection of a deposit method. We require this information to comply with anti-fraud standards and to ensure your account is secure. When you create an account, you agree to our terms regarding deposits, withdrawals, bonus conditions, and dispute resolution.

We at clan operate under the principle that our platform is available only where local law permits. Users are responsible for verifying that access and use of clan comply with their own jurisdiction's laws. Our services do not extend to jurisdictions where online gaming or wagering is prohibited.

This page sets out our key policies: account eligibility, deposit and withdrawal conditions, bonus and promotion terms, and how we handle disputes and your data. Read this document before opening an account or continuing to use clan.

Account eligibility and opening on clan

To open a clan account, you must be of legal age in your jurisdiction and not a resident of any jurisdiction where our services are prohibited. We do not knowingly offer clan to users in jurisdictions where online gaming is illegal. During registration, you provide your email, create a password, and submit basic identity information. We then send a verification link to your email—click it to activate your clan account.

Once your email is verified, we ask for Know Your Customer (KYC) documentation: a government-issued ID (passport, national ID card, or driver's license) and proof of residence (utility bill, bank statement, or rental agreement dated within the last three months). Upload these documents through your clan account menu. Our compliance team reviews them within one business day. Until KYC is approved, you can deposit but cannot withdraw—this protects both you and clan from fraud.

You are responsible for keeping your clan login credentials confidential. If you share your password or allow someone else to access your account, we are not liable for any unauthorized transactions. If you suspect your account has been compromised, contact our Customer Support team immediately. We can lock your account, reset your password, and investigate any suspicious activity.

Deposits, withdrawals, and bonus terms on clan

We accept six main payment methods to fund your clan account: DANA, e-wallet, mobile banking, local payment, and online payment (all e-wallets) plus e-wallet-based bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each method has different processing times. E-wallet deposits typically settle within seconds to minutes. Bank virtual-account transfers via mobile banking usually process within 1-3 business hours depending on your bank. We display estimated processing times at the deposit screen before you confirm.

When you submit a withdrawal request, our compliance team reviews it within 24-48 hours. We check your account for any active bonus conditions—if your balance includes bonus funds, those may have playthrough requirements that must be met before withdrawal. Once approved, we process your withdrawal to the same payment method you used for deposit. E-wallet withdrawals typically arrive within minutes; bank transfers may take 1-3 business days. We notify you via email at each stage: submitted, under review, approved, and funds sent.

Bonuses and promotions on clan carry specific terms. Any bonus offer is subject to the conditions displayed when you claim it—typically a playthrough requirement (e.g., you must wager the bonus amount once or twice before converting it to withdrawable balance). If you claim a bonus without meeting playthrough conditions, your bonus funds are forfeited. We do not offer bonuses for deposits in jurisdictions where bonus offers are prohibited.

Playthrough requirement

Amount you must wager before bonus funds become withdrawable; typically displayed with the bonus offer.

KYC approval

Verification of your identity and address; required before any withdrawal from clan.

Review window

Period during which clan compliance reviews your withdrawal request; typically 24-48 hours.

Bonus forfeiture

Loss of bonus balance if playthrough conditions are not met before withdrawal attempt.

Disputes, liability, and jurisdiction on clan

We at clan limit our liability to the amount of your current account balance at the time of the dispute. We are not liable for indirect losses, lost profits, or consequential damages. Our games are provided on an "as-is" basis; while we undertake standard security practices, we cannot guarantee uninterrupted access or error-free gameplay.

These terms and all clan services are governed by the laws of the jurisdiction where our company operates. If disputes cannot be resolved through our support process, you may pursue arbitration or legal recourse according to the laws applicable to clan's operations. You waive any right to pursue class-action claims against clan. By using our platform, you agree to resolve any disputes individually and according to these terms.

Our services are available only where local law permits. We do not offer clan to jurisdictions where online wagering is prohibited. Users are solely responsible for verifying that their access and use of clan comply with their local laws. If you are accessing clan from a jurisdiction where our services are restricted, you do so at your own risk and in violation of these terms.

Data protection and privacy on clan

We collect your personal data (email, identity documents, payment information, account activity) to operate clan, comply with anti-fraud regulations, and process deposits and withdrawals. Your data is encrypted and stored on secure servers. We do not sell or share your personal information with third parties except where required by law or to process your payments (e.g., we share payment details with local payment, online payment, e-wallet, mobile banking, local payment, or your bank to complete transfers).

We retain your account data for the duration of your account and for a period after closure as required by law. You can request deletion of your personal data by contacting our support team, subject to any legal retention requirements. For full details on how we handle your data, see our Privacy Policy

Jurisdiction notice and service availability

Our services on clan are available only where local law permits. We do not knowingly offer access to users in jurisdictions where online gaming, betting, or wagering is illegal. It is your sole responsibility to verify that your use of clan complies with the laws of your jurisdiction. If you access clan from a restricted jurisdiction, you do so in violation of these terms and at your own risk.

We may suspend or terminate your clan account if we detect access from a prohibited jurisdiction, if your KYC documents are fraudulent or fail verification, or if you violate these terms. Suspension may be temporary (pending resolution) or permanent (if fraud is confirmed). Upon termination, we retain the right to hold your account balance pending investigation and return it to your deposit method if no violation is found.

By opening an account and using clan, you acknowledge that you have read, understood, and agree to be bound by these terms of use. If you do not agree to all of these terms, do not use clan.